Frequently Asked Questions

  • All sales are final.

    I don’t accept returns or cancellations, but if there are issues during shipping, please contact hello@eliselakey.com.

    Sometimes the shipping process isn’t always kind, especially to art, so if anything arrives damaged, we will get you taken care of!

  • I make all my own art (either physical or digital) from my home studio in Texas.

    Prints, stationery, and stickers are printed on-demand by services like Gelato and Printful from a location nearest you for faster shipping.

    Currently, we are only shipping print-on-demand services within the United States.

  • Right now, I’m focusing on business in the US to best manage taxes.

    If you are located outside of the US, and you’d like a custom quote for an original artwork, please email hello@eliselakey.com, and we can chat!

    I hope to get more international, print-on-demand products set up at a later date. Do reach out if this is something you are interested in!

  • Print-on-demand items like art prints, stationery, and stickers should ship quickly within 3-7 days in the US.

    Original art requires specific packaging to avoid damage during shipping and may take closer to 7-14 days.

  • I’m always open to inquiries! I offer a limited selection of custom art (commissions) every year.

    If you’d like to chat about a potential piece in your home, based on your space, design, and budget, feel free to reach out. I always love to talk art!

    Fill out my contact form to get in touch.

    For commissions, I typically split the payment into two invoices: one at the agreement of the project and the rest at the completion of the project.